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Business Analyst and Technical Writer


  • At least three years of relevant work experience in business or systems analysis
  • Bachelor’s Degree in Business Administration, Communications, Applied Statistics, IT or any relevant program
  • Has keen attention to details, passionate, creative, and resourceful
  • Exceptional business acumen with a high degree of integrity and ethics
  • Excellent computer skills, including advanced Excel and PPT
  • Strong written and verbal communication skills, specializing in technical writing
  • Able to work both independently and as part of a team


Job Responsibilities:

  • Strategize and execute needs assessment, data gathering, review, and analysis
  • Understand and document the requirements of the clients and stakeholders and translate them into defined product specifications
  • Act as a Scrum product owner as assigned
  • Prepare use cases and user stories
  • Collaborate with the UX and Design Team Lead in the software product design and creation of conceptual prototypes and mock-ups
  • Create different types of documentation for the developers, administrators, and users
  • Produce user manuals, end user license agreements, and user acceptance test documents
  • Write clear texts for the UI, online help, and developer guides
  • Gather and process feedback on the products from clients and stakeholders; coordinate with the production team as needed
  • Coordinate with the legal team for the technical documentation requirements of applications for patents and product licensing as needed
  • Maintain consistency of content format and style of the technical documents
  • Perform other related responsibilities
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